E-Squared helps growing and regulated organisations improve operational control and scalability.
We work with the people who lead, perform and understand critical work to make it visible, define how it should operate and establish the responsibilities, controls and management information needed to manage it effectively.
The result is not another report or a static process library. It is a practical operating system that people can use, managers can see and the organisation can maintain as it grows or its regulatory requirements change.
From understanding the problem to implementing the solution
1. You complete the Scalability Self-Assessment
Your leadership team begins by completing the free Scalability Self-Assessment.
It provides an initial directional view of where informal working, inconsistent processes, limited visibility or dependency on individuals may be affecting operational control and scalability.
We then discuss the results with you and determine whether further investigation is required.
Complete your free Scalability Self-Assessment
2. We identify the causes and define the changes
If the SSA and our first conversation show that more evidence is needed, you may commission an E-Squared Operational Scalability Review.
The Review goes deeper than the SSA. We examine how critical work is performed, how decisions and information move through the organisation, and where ownership, handovers, controls or reliance on particular people are causing problems.
We identify the underlying causes, separate them from the visible symptoms and establish which constraints should be addressed first.
Using these findings, we work with your managers and the people who perform and understand the work to define the critical processes that need to change and how they should operate.
E-Squared and your team then:
- Confirm the required business outcome and scope.
- Examine current working practices and supporting evidence.
- Identify the underlying causes and priority constraints.
- Define the critical processes that need to change.
- Clarify ownership and responsibilities.
- Establish the necessary controls and management information.
- Connect the processes to relevant systems, evidence and regulatory requirements.
3. We implement the Critical Process Management System
E-Squared converts the agreed processes, responsibilities, controls and management information into a practical Critical Process Management System.
This gives your organisation one visible and trusted reference for how critical work should operate and be managed.
4. We transfer ownership to your organisation
We train your managers and process owners to use, maintain and develop the system.
Your organisation then owns the system and can keep it current as the business grows, its operations change or regulatory requirements develop.
Benefits and Outcomes
